RETURNS & EXCHANGE POLICY
- Free returns
- Returns are accepted within 30 days of purchase.
- Please note that due to current supply chain issues, refunds may be delayed. You should expect to see refunds within 10–12 business days of receipt.
- Merchandise must not be worn, altered, or washed.
- Final sale items are not eligible for return or exchange.
- Refunds will be issued to the original form of payment, e-credit, or gift card.
Return By Mail
For orders purchased online:
- Go to returns.untuckit.ca and start by entering your email address.
- Choose the item(s) you want to return and click "continue."
- Print out the return label, pack it up, and ship it.
- Your refund will be issued once we've received the item(s).
For orders purchased in store (including orders starting with "UN"):
- Call, text, or email us. Or chat with a store associate at UNTUCKit.ca.
- We'll provide a shipping label via text or email.
- Print out the return label, pack it up, and ship it.
- Your refund will be issued once we've received the item(s).
Take It To A Store
80+ Stores Worldwide Now Open
Store associates can help with online and in-store orders.
FAQ
Once you receive a confirmation email saying we’ve received your return package, please allow up to 10 business days for us to process. You will then receive a confirmation email for your refund. It will then take an additional 3–5 business days for your bank to generate your refund.
Unfortunately, returns or exchanges will not be accepted on items marked “Final Sale.” Our regular sale items are not Final Sale unless marked.
If your order number starts with "UN," this means it was a store transaction. To return or exchange your store purchase, you can live chat with a store associate or call your closest store. Have your order number ready or simply provide the email address associated with the order. The store associate will provide a shipping label. Just print it, pack it, and hand it over to the shipping carrier. Your refund will happen once the item has been received at the store. You can also visit any store to assist with your return or exchange.
Online orders can be processed online by visiting returns.untuckit.ca. You can also return your online order at any of our 80+ stores. Find your nearest store at untuckit.ca/stores.
The e-credit will remain active until the warehouse receives your return, at which time the code will be deactivated and you will receive a full refund back to your original form of payment.
You will receive a refund of the difference to the original form of payment provided.
You will be required to enter your credit card information for the remaining balance.
The e-credit will be emailed to the same email that’s on the return label. It is a unique alphanumeric code.
Yes. Once the return is delivered to our distribution center, the e-credit will be disabled, if left unused.
Once the e-credit has been disabled, the return will process. Once processed, the customer will be refunded back to the original form of payment.
An e-credit is issued when a web order is returned through untuckit.ca. The e-credit gives the customer a chance to place a new order right away, without having to wait for a refund.
Just copy the e-credit code right in the "Gift card and discount" box at checkout. Click apply and the e-credit will apply to the order. You can also use your e-credit at our stores.
If your order starts with “UN”, this means it was a store transaction. If your order only contains numbers, this means it was a web online order. UK and CA web orders will start with those prefixes.
Please visit returns.untuckit.ca. Below the field where you are asked to enter your email address, click “Returning a Gift?” Follow the instructions to process your return. You can also visit us in store, call us, or live chat with a store associate for assistance with returning or exchanging your gift.
There’s a 30-day window to request a return or exchange once you receive your order. Upon processing an online order return, an e-credit will be generated, giving you the option to exchange for a new style or size. For store orders, call us, live chat with a store associate, or visit a store within 30 days of the transaction
For online orders: If you’d like to exchange for a completely different style, you can use your e-credit, which is a voucher equaling the total amount of the item(s) you’re exchanging, to purchase any new item(s). Once you complete the online form, you’ll receive your e-credit. However, once your item reaches our warehouse, your e-credit will be void and we’ll refund your original form of payment. Please note that due to current supply chain issues, refunds may be delayed. You should expect to see refunds within 10–12 business days of receipt. For store orders: Visit us in store, or call or live chat with your nearest store associate, who can assist you with your exchange
While UNTUCKit Canada is the sister company of UNTUCKit US, our systems are not interconnected and our companies are run independent of one another. As a result we are unable to return merchandise purchased in the United States.
We’re happy to accommodate during store hours, in select stores, if staffing allows. Contact your local store to discuss and coordinate at untuckit.ca/stores.
Returns or exchanges can only take place in the country of origin. If you purchased in the US, those products can only be returned or exchanged in a US store or on untuckit.com. If you purchased in Canada, those products can only be returned/exchanged in a Canada store or at untuckit.ca. If you purchased in the UK, those products can only be returned/exchanged in a UK store or at untuckit.co.uk.